2h ago
Problem using SplashID through LogMeIn
Both my work computer and home server are Windows 11 up-to-date. When I log into either computer from the other, I am unable to get SplashID Pro 9 to open correctly on the machine that I'm connecting to. When I click on the app it brings up the opening screen to login. I log in successfully and then the records screen never displays. I can see it sometimes minimized in the taskbar but it will not maximize through any method I've tried. I can still use Splash on the computer that I'm remoting from, but not remoting to.
I've used both Splash and LogMeIn for a REALLY long time, almost the beginning. This problem started sometime in the last 6 months or so I think.
Please advise if there are compatibility settings or display settings or something else that needs to be adjusted, or if it's a bug with one of the newer versions. I still love this product but this little glitch is VERY annoying.
Thanks!
Pending
Please note this is no glitch, no bug - this is by design. ( Please do not label any SplashID Pro 9.5.x issues with Classic. Classic is another, newer, unrelated product of ours. ) To get an explanation and workaround, submit a case with same text here: https://support.splashid.com/portal/en/newticket