Aug 18
new release - new bug (9.5.0 Windows App prevents WiFi sync and backups)
Hi SplashData Team, today I've updated to 9.5.0. And it is so frustrating: since 9.4.0, every release leads to new bugs and to new tickets. In 9.5.0 I can't sync from Windows to my iOS devices anymore and I can't create manual backups with the Windows app. Both actions end with SplashID starting the action and showing the rotating spinner-icon. And then nothing more happens. I can watch the spinner for hours. The sync never ends and the backup is never created. I already opened Ticket #137242. In that ticket I provide two videos showing the issue, which I don't upload here, beause my email ist visible. But, as I also posted here some months ago, the last tickets were all so frustrating. I'm using SplashID for so many years now and I always held up the flag for this great tool. But I don't know, whats going on with you guys, as nearly every release since october 2025 has new issues, which put my data at risk. - The sync corrupted my data, I lost records, now I can't create backups and can't sync, ... - To be honest: I'm considering migrating to another password manager. Regards Michael
Pending
Hello, Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by this issue. Our development team has identified the cause of the failure and is actively working on resolving it as quickly as possible. Impacted features: 1] Export and import 2] Local backup and restore 3] Local backup download 4] Local WiFi sync A fix will be included in our upcoming SplashID Pro 9.5.1, releasing early next week. Please look out for this update, which will resolve the issue once installed. Thank you for your patience and cooperation. Best regards, SplashData Support Team