Mar 31
Just loaded v9.4.8 - desktop app, Win11
Desktop app, Win11.So far, seeing two issues...1. My database is about 1200 records. I'm running this side by side with v8. After this update, I went into v9, selected 'all' and deleted. I then exported my data as .svid from v8, then imported into v9. While there were NO active records in v9, it appended a " - 1 " to every imported record. I suspect that this was because of the records that I had just deleted, that were in the recycle bin - apparently it was still seeing those, despite the fact that they were deleted.2. Inasmuch, I went ahead and deleted everything again, with the intent of emptying the recycle bin, then importing my .svid file again. I go to the recycle bin and try to 'select'... and 'select' won't stay selected. I click it, then attempting to 'select all', but it immediately just clears out. (fwiw, I had similar results with the web gui - difficulty keeping 'select' selected, tho I DID finally get it - but after selecting all and deleting, it never refreshed. After that, I tried deleting in the Android app... and THAT finally seemed to work.)
Pending
Hi Troy, Thanks for bringing this to our attention! We have identified this as a known issue and are currently working on a fix for the next release of SplashID Pro 9. In the meantime, please try this sequence to resolve the conflict: - Clear Data: Delete all unwanted records and ensure they are also cleared from the Recycle Bin. - Restart: Quit the application entirely, then relaunch and log back in. - Import: Proceed with importing your SVID file. A quick note on where to post: While we monitor this site for feature requests and product feedback, our technical support team can assist you much faster with troubleshooting. Please submit a ticket here for direct help: https://support.splashid.com/portal/en/newticket Best regards, Abhinav SplashData Team