May 7
Event Viewer Errors
Starting Splash ID gives two errors in the Event viewer. They are very similar, with differences in the Exception Code and Report ID. I'm using Local WiFi to synchronize devices, and is otherwise working well. First error follows:Log Name: ApplicationSource: Application ErrorDate: 5/6/2026 11:29:56 PMEvent ID: 1000Task Category: Application Crashing EventsLevel: ErrorKeywords: User: DESKTOP-6NEUPI2\GlenComputer: DESKTOP-6NEUPI2Description:Faulting application name: splashid_pro_9.exe, version: 9.4.10.560, time stamp: 0x69e77369Faulting module name: desktop_webview_auth_plugin.dll, version: 0.0.0.0, time stamp: 0x69d699b0Exception code: 0xc0000005Fault offset: 0x00000000000050dcFaulting process id: 0x4C48Faulting application start time: 0x1DCDD6CF0C2BF7BFaulting application path: C:\Program Files\WindowsApps\SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4\splashid_pro_9.exeFaulting module path: C:\Program Files\WindowsApps\SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4\desktop_webview_auth_plugin.dllReport Id: aad9f680-4f14-4abc-829d-45f9902b6e6dFaulting package full name: SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4Faulting package-relative application ID: splashidpro9Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2026-05-07T03:29:56.4397095Z" /> <EventRecordID>84658</EventRecordID> <Correlation /> <Execution ProcessID="8316" ThreadID="26684" /> <Channel>Application</Channel> <Computer>DESKTOP-6NEUPI2</Computer> <Security UserID="S-1-5-21-963423440-857897451-371885416-1001" /> </System> <EventData> <Data Name="AppName">splashid_pro_9.exe</Data> <Data Name="AppVersion">9.4.10.560</Data> <Data Name="AppTimeStamp">69e77369</Data> <Data Name="ModuleName">desktop_webview_auth_plugin.dll</Data> <Data Name="ModuleVersion">0.0.0.0</Data> <Data Name="ModuleTimeStamp">69d699b0</Data> <Data Name="ExceptionCode">c0000005</Data> <Data Name="FaultingOffset">00000000000050dc</Data> <Data Name="ProcessId">0x4c48</Data> <Data Name="ProcessCreationTime">0x1dcdd6cf0c2bf7b</Data> <Data Name="AppPath">C:\Program Files\WindowsApps\SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4\splashid_pro_9.exe</Data> <Data Name="ModulePath">C:\Program Files\WindowsApps\SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4\desktop_webview_auth_plugin.dll</Data> <Data Name="IntegratorReportId">aad9f680-4f14-4abc-829d-45f9902b6e6d</Data> <Data Name="PackageFullName">SplashDataInc.5647079531662_9.4.10.0_x64__4v3tmz245c3n4</Data> <Data Name="PackageRelativeAppId">splashidpro9</Data> </EventData></Event>
Pending
Thanks for the confirmation. In case of any issues, please submit a proper support case here, and we will help ASAP: https://support.splashid.com/portal/en/newticket Please share any screenshots or videos of the issue occurring in the ticket. If you have difficulty capturing your screen, ensure the Snapshot setting is enabled in your app's Security settings.