SplashID
SplashID
Feb 19

Can't Sync MacBk 9.4.4 with iPad 9.4.5 & iPhone 9.4.5

Suddenly I am unable to sync my devices. I always sync via wifi but suddenly my MacBook does not see my other devices and will not allow me to add them. Although my iPhone & iPad see my MacBook they continue to say "...not available on Network"
PendingPending

Feb 19, 2026

Update old 9.4.4 Desktop app version to latest 9.4.5, try again. Get that from Mac App Store app on your Mac. Please tell me if that works, or not. Please tell me if something is not clear. If not, submit a support case here to get proper help from us: https://support.splashid.com/portal/en/newticket

Feb 19, 2026

That worked! Thank you so much!!

Feb 19, 2026

Great! Thanks for letting me know. You are welcome. We will be enabling new 9.4.5 version for a mass, speedy update very soon. (later on this week - mostly affects Desktop app updates)